Shipping & Returns


INFRACYTE is happy to send your order worldwide!  

We have also teamed up with local distributors in select countries.  If you don’t see your country listed, please contact us at  

INFRACYTE Order Processing Guidelines:

  • Most orders are processed within 1-2 business days, provided the products are in stock and payment has been authorized
  • Orders may be shipped from our US or Singapore warehouse, depending on stock levels and shipping country
  • Orders are not processed on weekends
  • The recipient is responsible for any applicable customs and duties fees
  • INFRACYTE is not responsible for any lost or stolen packages

If you have any special requests or instructions regarding shipping, please contact us at within 24 hours.  Once your order has been processed and shipped, we do not guarantee that we can accommodate any further requests. 


If you have any issues with your order, please contact us at