Shipping & Returns
INFRACYTE is happy to send your order worldwide!
We have also teamed up with local distributors in select countries. If you don’t see your country listed, please contact us at firstname.lastname@example.org.
INFRACYTE Order Processing Guidelines:
- Most orders are processed within 1-2 business days, provided the products are in stock and payment has been authorized
- Orders may be shipped from our US or Singapore warehouse, depending on stock levels and shipping country
- Orders are not processed on weekends
- Products shipped within US generally takes within 5-10 working days to deliver. Products shipped worldwide can take up to 5 weeks to arrive destination.
- The recipient is responsible for any applicable customs and duties fees
- INFRACYTE is not responsible for any lost or stolen packages
If you have any special requests or instructions regarding shipping, please contact us at email@example.com within 24 hours. Once your order has been processed and shipped, we do not guarantee that we can accommodate any further requests.
Orders are final sale. There are no refunds, returns, exchanges, order cancellations, or order detail changes available once the order has been submitted and fullfilled by our US or Singapore logistic partner.
Incorrect or Faulty Products
If the item you purchased is sent incorrectly or defective, please accept our apologies in advance! Please provide details (including photos) within 48 hours of receiving your product. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.
Please contact our customer care team at firstname.lastname@example.org and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. INFRACYTE does not take responsibility for the costs of returning the products.
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our customer care team at email@example.com with your order confirmation number in the subject line so we can find your order easily and process your request promptly.